One of HDI’s most consistent and successful ways of reaching clients with accurate information and referrals to services has been our Call Center (3530), a branch of the Center for Health and Rights. The Call Center is accessible between 8am-10pm daily, and its primary objectives are to provide comprehensive SRH information, offer counseling services, and facilitate linkage to relevant service providers. Because of this aim, the Center ensures that even clients living in the most remote areas have accessible, accurate SRHR information.
The Call Center has experienced a dramatic growth in callers over time. Since its establishment in 2016, it has received over 120,000 clients requesting information and/or referrals for services. Since its expansion in 2023, the Center has experienced an average of 300 calls per day. In 2022, 48,632 total calls were answered by call center nurse/counselors. By comparison, the total number of answered calls in the first six months of 2023 alone was 42,922.
It is also an effective mechanism for generating data and testimonies, which inform HDI’s advocacy initiatives, training materials and topics to be addressed in HDI’s radio/TV shows and social media campaigns/spaces.