Toll-Free National SRHR & Human Rights Helpline

HDI Call Center (3530)

Confidential, free, and accessible telephone counseling, health education, and legal navigation across all 30 districts of Rwanda.

Call Toll-Free: 3530

HDI Call Center and Hotline 3530 Team in Kigali

120K+

Total Callers Supported

300+

Average Daily Consultations

8am - 10pm

7 Days a Week Availability

Confidential Support for Every Community

One of HDI's most impactful and consistent avenues for reaching beneficiaries with evidence-based counseling and life-saving clinical linkage is our dedicated Call Center (3530). Operating daily from 8:00 AM to 10:00 PM, the toll-free hotline connects young people, adolescents, vulnerable women, and marginalized groups directly to qualified nurse counselors and legal officers.

Since its inception in 2016, the Helpline has answered over 120,000 inquiries. Callers receive confidential guidance on contraception, post-abortion clinical care, menstrual health, HIV/STI diagnostics, prevention of gender-based violence (GBV), and legal protection under the laws of Rwanda.

Beyond immediate phone consultations, data and trends gathered through the 3530 Hotline provide vital real-time intelligence that informs HDI's national policy advocacy, parliamentary memorandums, and youth community radio programming.

Core Services Provided via 3530

Stigma-free contraceptive & family planning counseling

Referrals for clinical safe abortion and post-abortion care

Emergency linkage for gender-based violence (GBV) survivors

Confidential HIV & STI testing guidance and clinic referrals

Youth-friendly adolescent puberty and reproductive health guidance

Direct pro-bono legal counsel and dispute mediation